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FAQs

Congratulations on your purchase of The Dispenser™.

The Dispenser is guaranteed to be free of manufacturing defects for two years from the original date of purchase.

The pump(s) are guaranteed for life. The Dispenser Canada will replace the entire unit or any component deemed by the company to be defective in manufacture, at no charge, during the warranty period. Shipping is extra.

Any damage caused by misuse or mishandling is not covered by this warranty. The company makes no warranty, expressed or implied, except as above. Warranty applies to original purchaser only and must be supported by original sales receipt.

Full instructions for installation are available Here.

If you are still encountering difficulty in the installation of your Dispenser™, this should solve the problem. The Dispenser has been designed to be installed without damage to the wall surface and no tools are required. When installed properly, the unit WILL NOT FALL DOWN

Here are some things to check if you have had difficulty with your installation.

  1. You must use BOTH the double faced tape AND the entire tube of silicone adhesive for your installation. The tape must be there to hold the unit while the silicone adhesive cures (in 24 hours). The tape alone will not hold the unit, once it is filled.
  2. Do NOT FILL the unit for 24 hours after installation. The silicone can easily support much more than the weight of the full Dispenser, but not until it has cured completely. The curing time for this adhesive is 24 hours.
  3. The wall surface where the unit is to be mounted must be CLEAN and DRY! If the adhesive is bonding to anything other than a clean, dry wall surface, the unit will not stay on the wall. If any surface contaminants are present, the adhesive tries to bond to the contaminants resulting in an improper bond.

Surface contaminants such as Dust or Dirt, Grease or Oil, Wax (especially prevalent on moulded fibreglass shower surrounds, where it is used in the manufacturing process to release from the unit), water, Detergent or Soap or their residue, loose particles or skin and body oils will prevent the silicone adhesive from making a strong bond with the wall surface.

The most common way to solve a surface contaminant problem is to clean the surface:

Dry Clean: Dust or light contamination may be wiped clean with a dry cloth.

Wet Clean: In many cases a liquid cleaning agent such as solvents, acetone or isopropyl alcohol (rubbing alcohol) is preferable. Make certain to select the right cleaning compound and allow adequate drying time before proceeding with the installation.

We hope that this advice solves your problem. If you still have questions, please contact our customer service team. We are certainly always eager to help.

Toll Free Telephone Number: 1-800-487-3300 

Hours of Operation: Monday through Friday

8:30am – 5:00pm EST

Bathroom cleaners often contain aggressive chemicals and abrasives, designed to clean ceramic and porcelain surfaces. These cleaners are likely to damage, deteriorate or discolor the dispenser.

Before using any cleaner, read the list of ingredients on the label. Do not use any cleaner that contains abrasives or any of the following chemicals:
Solvents: Xylene, Toluene

Acids: Hydrochloric, Muriatic, Phosphoric, Hydrofluoric

Other: Alkyl dimenthyl benzyl ammonium chlorides, Bleach (sodium hypochlorite), Alcohol, Aromatic Oils (found in aftershave).

Use of these chemicals or abrasives could void the product warranty.

The best method for cleaning the dispenser is with a soft damp cloth.

Assuming that no water has entered the chamber, some varieties of liquid soap, body wash or shampoo may absorb ambient humidity due to their formulation. Whether used from the original bottle or a dispenser, products of this formulation may get thinner as warm, wet air is exposed to the cooler liquid inside. Although this occurrence may not be completely preventable, we do recommend that you ensure each of your dispenser lids are properly seated and bottle caps kept closed to minimize this effect.

The most likely cause of this problem is that the pump spring is damaged or the pump seal is damaged.

Please contact our customer service team to replace your pump.

Toll Free Telephone Number: 1-800-487-3300

Hours of Operation: Monday through Friday

8:30am – 5:00pm EST

  1. Use a sharp serrated knife to slice the silicone and tape between the Dispenser and the wall.
  2. The unit will now pull away from the wall.
  3. You can clean up any residual silicone with paint thinner.
  4. If you require a new installation kit, please contact our customer service team.

Toll Free Telephone Number: 1-800-487-3300

Hours of Operation: Monday through Friday

8:30am – 5:00pm EST

Check to see if the pump is primed.

Follow these simple steps to ensure your pump is primed properly:

  1. Push button in.
  2. While holding the pump button in...
  3. Place your finger over the spout of the pump to block the airflow up into the pump. (This creates a partial vacuum in the pump chamber, when the button is released).
  4. Keep your finger over the spout and release the pump button.
  5. Remove your finger from the spout.
  6. Repeat steps 1 - 5 until you have a continuous flow of liquid. (This may take several cycles, especially when using very thick liquids).
If you have been using the dispenser for a while with no problems, liquid may have coated the inside of pump chamber. Unscrew the pump from the bottle and flush with warm water. Put the pump back on the bottle; be sure to prime the pump again.

For first time use or after refilling, the pump will need to be primed. First ensure your Dispenser has been filled and then turn the unit on. To begin priming, position your hand directly beneath the spout – in close proximity to the sensor area. This will trigger the dispensing cycle. Repeat activating the dispensing cycle until a smooth stream of liquid begins to come out. Due to various thicknesses of liquid soaps, it will be necessary for you to repeat this step 6 – 12 times until soap begins to dispense.

TIP: Use the highest volume setting while priming, or if your dispenser is equipped with a continuous flow button, turn this function on to help facilitate the process until liquid begins to dispense.

  • Do not put under running water. For cleaning, use a damp cloth and always wipe dry.
  • Ensure the unit is OFF prior to handling.
  • To avoid unnecessary dispensing, be aware of the sensor area.
  • Your Touchless Dispenser is not suitable for high traffic public areas.

Important:
XL & TOUCHLESS Soap Dispensers
Do not fill with soap that contains any abrasives (including mouthwash); do not fill with creams that are very thick or heavy; do not use any liquids containing exfoliates or microbeads; do not fill with any sort of foaming soap. 

FOAMA Touchless Soap Dispenser
Do not fill with exfoliants.
Do not use with mouthwash, or liquid soaps with granules, abrasives, or microbeads. Traditional liquid soaps must be diluted. Refer to the Mixing Guide in the instruction manual. Do not fill with thick fluids or lotion. For best results, use pre-formulated foaming soaps.  

For assistance, please contact our customer service team.

Toll Free Telephone Number: 1-800-487-3300

Hours of Operation: Monday through Friday

8:30am – 5:00pm EST

Full instructions for activation of your TOUCHLESS Soap & Sanitizer Dispenser are available Here

Full instructions for activation of your TOUCHLESS XL Soap & Sanitizer Dispenser are available Here

Full instructions for activation of your FOAMA Touchless Soap Dispenser are available Here. 


Congratulations on your purchase of The Touchless Dispenser™.

Model numbers 70181, 70190 & 70125 each have a 1 Year Manufacturer’s Warranty and are guaranteed to be free of manufacturing defects for a period of 1 year from the original date of purchase.

Better Living Products will replace the entire unit of any component deemed by the company to be defective in manufacture, at no charge, during the warranty period. Shipping is extra.
Any damage caused by misuse or mishandling is not covered by this warranty. The company makes no warranty, expressed or implied, except as above. Warranty applies to original purchaser only and must be supported by original sales receipt.


Full instructions for activation of your TOUCHLESS Soap & Sanitizer Dispenser are available Here.

Full instructions for activation of your TOUCHLESS XL Soap & Sanitizer Dispenser are available Here.

Some liquid soaps and sanitizers may slowly dry up and clog the nozzle, especially with light or very occasional use. If you’ve noticed the flow speed is decreasing and the batteries are all fresh from the same pack, we recommend trying a gel type hand soap available from several major brands. Hand soap gels flow consistently and resist drying out internally, which can cause build up or clogs.

If a hand sanitizing gel is too thick to pump reliably, it can be thinned with a small amount of 70% rubbing alcohol. To preserve the effectiveness of hand sanitizer, only use 70%+ alcohol to thin hand sanitizers.

If the dispenser has sat unused for some time and completely clogged, use a paperclip to ensure there are no blockages inside the nozzle. Filling and priming the dispenser with rubbing alcohol may be necessary to clear stubborn clogs. The unit may need to rest for several hours to allow the rubbing alcohol to reach and completely loosen the clog.

Consult your product user guide for specific instructions to help clear clogs while protecting the unit from damage.

Full instructions for activation of your TOUCHLESS Dispenser are available Here.

Full instructions for activation of your TOUCHLESS XL Soap & Sanitizer Dispenser are available Here.

Please read the instructions specific to your model prior to operating your Touchless Soap Dispenser for a trouble-free set up. When first inserting batteries, always use new, matching batteries that are all from the same package.

TOUCHLESS & TOUCHLESS XL Soap Dispensers
First, make sure you have inserted the proper working batteries correctly in your Touchless Dispenser. Follow the directions provided in our instruction guide on how to turn on your model. If you are following the directions carefully and your Touchless Dispenser still will not turn on, try removing and re-inserting the batteries and double check that the polarities (+/-) are correct.

FOAMA Touchless Soap Dispenser
If FOAMA will not turn on, ensure the batteries and battery chamber are dry and free of corrosion. If liquid enters the battery chamber, wipe out all liquid and leave dissembled to air dry. New batteries may be required.

Important: Do not get water or any other liquid into the battery compartment as this will damage the unit and void the warranty.


Full instructions for activation of your TOUCHLESS Soap & Sanitizer Dispenser are available Here.

Full instructions for activation of your TOUCHLESS XL Soap & Sanitizer Dispenser are available Here.

Liquid hand soaps must be diluted with water. To minimize waste, mix a half bottle and then test the foam. Try 20% soap and 80% water. Adjust as necessary and ensure the underside of the pump is kept dry. Swirl bottle to mix, do not shake. Avoid using creamy soaps that tend to separate after dilution.

Ideally, the foam will hold its shape well without any large bubbles. Some small bubbles are okay. If the pump is sputtering and producing large bubbles with sticky foam, add about 20% more water and test again. It may be necessary to cycle water through the pump to clear out excess concentrated soap. If the foam seems light, frothy and doesn’t clean well, add a small amount of soap to give the foam more structure.

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